returns, exchanges & shipping

PLEASE READ OUR RETURN/EXCHANGE POLICY BELOW.
*** LIMIT ONE EXCHANGE PER ORDER ***
MANDALYNN will issue one refund for all non-damaged, regular-priced items when received within 14 days of your order. 
MANDALYNN will issue an exchange or store credit for all non-damaged, regular-priced items when received within 30 days of your order. 
DOWNLOAD AND COMPLETE THE RETURN-AUTHORIZATION-FORM BELOW.  Please include this printed out with your return.  
Merchandise must be in its unworn, unwashed original condition with all original tags still attached inside the MANDALYNN pollybag.  Merchandise received after 14 days with no prior notification to Customer Support will be refused. Any items returned outside of the above mentioned policy are subject to a 10% restocking fee.
*Please note: ALL sale merchandise is sold as "Final Sale" and may NOT be returned or exchanged. This includes all items purchased with any discount code.  
To receive your pre-paid return label, head over to our return portal and fill out your order information.
*Please note: We provide Free Shipping for Returns & Exchanges within the United States.  For International Returns & Exchanges, it is the customer's responsibility to pay for shipping costs.  
MANDALYNN Gift Cards are not redeemable for cash and MANDALYNN is not responsible for lost or stolen gift cards. MANDALYNN Gift Cards are only redeemable at mandalynnswim.com or events hosted by MANDALYNN. No exchanges or returns are accepted on altered goods or sale merchandise.
SHIPPING 
Please note, we don't offer refunds for missing packages. The package is either still on it's way to you, or being re-routed back to us. In the case that your tracking says delivered, but you didn't receive the package, please check with your neighbors asap.  Unfortunately, there is nothing we can do in that circumstance as it is out of our hands. If the package is sent back to us, we can definitely issue a refund at that point.
 Please make note of our shipping options below.
USPS FIRST CLASS MAIL
1-3 business days
cheapest option - no tracking
USPS FIRST CLASS PACKAGE
1-3 business days
offer for FREE on US orders over $75
*includes tracking*
PRIORITY MAIL EXPRESS
Overnight guarantee
*includes tracking*
FIRST CLASS PACKAGE INTERNATIONAL
7-20 business days
tracking not available after the package leaves US 
PRIORITY MAIL INTERNATIONAL
7-20 business days
*includes tracking*
PRIORITY MAIL EXPRESS INTERNATIONAL
3-5 business days
*includes tracking*